service delivery policy (hub)
version: 2026-02-25
1. ordering model
the hub provides route selection and information. payment and final order confirmation happen on the selected payment surface.
2. delivery trigger
service delivery starts after successful payment confirmation on the relevant payment route. participant receives event-specific logistics and contact details.
3. communication
support communication is centralized via support@vahueevents.com. target first response time is up to 2 business days.
4. route-specific terms
payment, refund, and privacy terms are route-specific and available on the english payment surface:
5. changes and notices
material changes affecting a booked participant are communicated through the contact details provided during order flow.